Personal information collected

We collect information from you through the online forms and emails we send that you read and click.

We may use cookies to identify you when you visit our website to understand your interests.

In the case of commercial transactions, such as a purchase from us, we are required by law to keep full records of transactions for 6 years.

How your personal information is used

  • Providing and personalizing our services and website
  • Dealing with your inquiries and requests
  • Administering orders and accounts
  • Providing you with information about products and services
  • Understanding what is of interest to you to improve and provide the most relevant content

Legal basis

In the case of a form where you have opted-in but have not carried out a commercial transaction with us, such as making a purchase, we use consent as the GDPR basis to store and process your data.

In cases where you have entered a commercial relationship with us, for example, by purchasing training or securing a ticket to an event, we use legitimate interest as the GDPR basis to store and process your data.

If at any point you would like to opt-out or withdraw previously given consent please contact us using the details at this end of this policy. All of our marketing emails contain unsubscribe links. You can also contact us at chloe@chloereynoldsmusic.com

Cookies and analytics

We use cookies and analytics to gather usage information about our website and communications. This helps us understand their effectiveness.

We may use cookies to identify you when you visit our website, keep track of your browsing patterns.

Disclosures

We will not sell, barter or rent your data. We may use third party suppliers to help us process your data but only for the purposes identified in this policy. We have used our reasonable endeavours to ensure that all third party suppliers and contractors are also GDPR compliant.

Our website and communications may include links to third parties. We are not responsible for the privacy policies and practices of any third party to whom we link.

Your rights

Your rights include:

  • Request the personal data we hold about you.  This may be subject to a fixed fee of £10 plus vat
  • Complain to a supervisory authority if you believe we have misused your data
  • Withdraw consent

International information transfers

We use trusted companies to process data outside the European Economic Area. We keep shared data to the minimum necessary, review the privacy policies of those companies and only work with companies we trust to keep your data safe.

Amendments

We review and update our privacy policy from time to time. We may notify you of updates by email. It was last updated May 2018.

Contact information and controller

If you have any requests concerning your personal information or any queries with regard to these practices please contact the Data Protection Officer (Chloe Reynolds) from our website or email chloe@chloereynoldsmusic.com.